C & R HEATING AND COOLING LLC
Privacy Policy
Customer-care texting remains inactive pending carrier approval.
Who this policy covers
C & R Heating and Cooling LLC, known as C&R Heating and Cooling, uses the information you share to respond to HVAC inquiries and provide service. The planned customer-care SMS program remains inactive pending carrier approval. No automated messages or campaigns are enabled.
Information you choose to share
The service request form asks for your full name and phone number, with optional email, city, ZIP, service choice and notes about your system. Optional customer-care SMS consent is a separate, initially unchecked choice before submission. Please do not include payment details or sensitive personal information in your system notes.
How service requests are collected
The embedded service request form collects information through GoHighLevel / LeadConnector on behalf of C&R. Submitted inquiries and any customer-care SMS consent choices are stored in C&R’s customer relationship management system (CRM) to support your service request. Submitting an inquiry does not enroll you in advertising or marketing messages.
How we use service information
We use information you send to answer questions, discuss estimates, arrange service and communicate about your requested work. We do not use this customer-care SMS program for promotions, marketing or review-request messages. Choosing not to consent to SMS does not prevent you from requesting or purchasing service.
Service providers and mobile information
GoHighLevel / LeadConnector processes and stores service inquiries and consent records on C&R’s behalf. Providers may process information to support requested service; customer-care texting remains inactive. Mobile numbers and SMS opt-in or consent information are not sold or shared with third parties for marketing. Processors receive no rights to market to you independently.
Website analytics and cookies
The production website uses Google Analytics 4 and may use analytics cookies to understand visits and interactions such as calls and estimate links. Google signals and ad-personalization signals are disabled. Analytics page URLs omit query strings. Form field values are not included in our analytics events. The embedded provider form may use cookies or similar technologies to operate the form and manage cookie preferences. You can manage or block cookies through your browser settings.
Security and retention
We use reasonable safeguards appropriate to the information we handle, but no online service or text message can be guaranteed secure. Information is kept as needed for service, business records and applicable obligations; we do not promise a fixed deletion schedule.
Your choices and requests
Call (509) 366-8930 to request access to, correction of or deletion of information you have shared. We may need to confirm your identity, and some records may need to be retained for legitimate business or legal reasons. For a future active SMS program, reply STOP to opt out or HELP for assistance. You can always call the existing business phone for support.
Policy changes
We will update this page when our information practices change. Read the SMS Terms for the scope and conditions of the planned, currently inactive customer-care program.